Application Support Technician

Eden - Job Details

Application Support Technician

Dublin,

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Permanent

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$

April 04, 2022

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Job ID: 20118

We are currently looking for a standout Application Support Technician who embodies all our clients values: This role has the option to be fully remote or if located in Dublin, there is also the option for a hybrid working capacity in Blanchardstown.

Duties & Responsibilities:

  • Interact with customers via telephone, e-mail and the web, providing technical support and problem- solving abilities
  • Identify, evaluate and priorities customers problems whilst formulating plans of resolution
  • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
  • Provide in depth root cause analysis to the helpdesk manager for all issues resolved
  • Assist in evaluating new services, processes and technologies introduced at the helpdesk
  • Escalate unresolved issues to implementation team programmers or the helpdesk manager as necessary
  • Work with staff to promote, develop and maintain strong customer service values
  • Additional projects as required such as preparing system and user documentation testing Skills Required:
  • Working Knowledge of .Net development in C# & SQL - this is essential, as a technical test will be given at interview stage
  • Previous Helpdesk Support Experience 5+ years' experience
  • Level 2/3 Support Experience
  • Fluent English both verbal & written
  • Excellent Communication, Literacy and Interpersonal Skills
  • Knowledge of Food Processing Industries would be advantageous but not necessary

Benefits

  • Excellent benefits
Use of our tools including:
  • Visual Studio
  • ReSharper
  • Redgate SQL Tools
  • DevExpress
  • Postman
  • Azure

If you wish to apply please APPLY NOW or contact us at andrew@edenrecruitment.ie

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About Eden Recruitment

Founded in 1999, Eden Recruitment has been a continual shining star in the Irish recruitment landscape. We believe in the power of relationships and have partnered with the brightest and best Irish and multinational companies, helping them find the brightest and best talent for their organizations. Headquartered in Dublin and wholly Irish owned and managed, we _______.

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