We are currently looking for a standout Application Support Technician who embodies all our clients values: This role has the option to be fully remote or if located in Dublin, there is also the option for a hybrid working capacity in Blanchardstown.

Duties & Responsibilities:

• Interact with customers via telephone, e-mail and the web, providing technical support and problem- solving abilities
• Identify, evaluate and priorities customers problems whilst formulating plans of resolution
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
• Provide in depth root cause analysis to the helpdesk manager for all issues resolved
• Assist in evaluating new services, processes and technologies introduced at the helpdesk
• Escalate unresolved issues to implementation team programmers or the helpdesk manager as necessary
• Work with staff to promote, develop and maintain strong customer service values
• Additional projects as required such as preparing system and user documentation testing Skills Required:

• Working Knowledge of .Net development in C# & SQL - this is essential, as a technical test will be given at interview stage
• Previous Helpdesk Support Experience 5+ years' experience
• Level 2/3 Support Experience
• Fluent English both verbal & written
• Excellent Communication, Literacy and Interpersonal Skills
• Knowledge of Food Processing Industries would be advantageous but not necessary

Benefits

• Excellent benefits

Use of our tools including:

• Visual Studio
• ReSharper
• Redgate SQL Tools
• DevExpress
• Postman
• Azure

If you wish to apply please APPLY NOW or contact us at andrew@edenrecruitment.ie