Branch Manager

Eden - Job Details

Branch Manager






September 09, 2022


Job ID: 20397

Our client, a financial institution based in Galway City, require a Branch Manager.


The contracted hours for this post are 35 hours per week: Monday to Friday: 9am to 5pm



Role Description:     

This position will have a variety of duties including:


  • Supervise the workflow in the branch and oversee that members are dealt with promptly, efficiently and in a friendly manner by staff. You will also be required to provide supervision, direction and motivation to staff who work in the branch.
  • Assess loan applications in line with your approval authority,
  • Act as a point of escalation whereby staff require assistance with any of the following: assisting members with their account management, acting as teller, assisting members with Credit Control queries, or assisting members with any of the range of services offered.
  • To prioritize all tasks required to be completed according to their urgency.
  • Complete the relevant branch tasks within the prescribed policies and procedures
  • Act as an ambassador for change, encourage & empower team members to identify and implement process & policy improvements.
  • Ensure all staff under your supervision are adequately trained to carry out their duties effectively and that they adhere to company policies and procedures.
  • Communicate and address any concerns in relation to staff or members to the line manager and/or HR Manager.
  • To manage the annual leave and any other leaves of the office to ensure that the office is sufficiently staffed and to highlight in a timely manner any expected staffing level deficiency identified. 
  • Provide timely and constructive feedback to staff on their performance, including, partaking in the ongoing performance management process of all staff under your supervision.
  • Maintain oversight of the branch goals and to provide regular structured reports on a daily, weekly, or Monthly basis on the progress on these goals to your line manager.
  • Partake in the Risk Management process.
  • Operating always within compliance framework, ensuring compliance with all applicable legislation and regulation
  • Ensure branch facilities, branch equipment and software are up to date and ready to serve the membership, contact facilities management team for any maintenance, service, and repairs

Persons Specification

  • The successful candidate will have:
  • Minimum Competency Qualification in line with the Central Bank of Ireland’s Minimum Competency Code suitable for lending and sale of Payment Protection Insurance.
  • Excellent interpersonal & communications skills – both written and verbal
  • Excellent organizational skills
  • Excellent analytical & decision-making skills
  • Excellent administration skills and attention to detail
  • Ability to work on own initiative
  • Strong Leadership Skills
  • Strong coaching & mentoring skills
  • Good to strong information technology skills
  • Willingness to be flexible and partake in ongoing training

Share this job

Apply Now

Quick Apply

About Eden Recruitment

Founded in 1999, Eden Recruitment has been a continual shining star in the Irish recruitment landscape. We believe in the power of relationships and have partnered with the brightest and best Irish and multinational companies, helping them find the brightest and best talent for their organizations. Headquartered in Dublin and wholly Irish owned and managed, we _______.

Other Jobs you might like…


Systems Executive

Ireland, Leinster

Systems Executive Our client is one of Ireland's largest companies directly employing over 10,000 people through its national network...


Senior Claims Handler

Sandyford, Dublin 18

Senior Claims Handler required for an Underwriting Agent based in Sandyford.   This is a crucial role in our customer...


Trainee Claims Handler


We have a great opportunity for an available role of Trainee Claims Handler required for an Underwriting Agent based...