Client Experience Specialist
Client Experience Specialist
Dublin,
|Permanent
|$35000
June 06, 2022
|Job ID: 20225
Client Experience Specialist required for a HR Consultancy firm in Dublin.
The role requires you to excel in enthusiasm and provide great client service as part of the company's account management team.
Day-to-Day Responsibilities
• Take ownership of all client service issues, identifying the root cause and offering a suitable resolution to any concerns raised.
• Ensure all client queries, service issues and requests to cancel are thoroughly investigated and resolved in line with SLA through discussion with the client and appropriate internal stakeholders whilst focusing on client resolution and retention.
• Identify and pro-actively contact “at risk” clients to promote the benefits of our products and service and encourage implementation and usage.
• Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice.
• Liaise with clients via written correspondence, telephone, and video calls.
What you Bring to the Team
• Demonstrative customer service skills with a particular focus on rapport building and relationship management.
• Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.
• Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
• Ability to build and cultivate good working relationships with internal departments across various jurisdictions.
• Working knowledge of Microsoft Office Suite.
• Experience working in a fast-paced, target driven environment would be highly advantageous
Send your CV to annemarie@edenrecruitment.ie
.
The role requires you to excel in enthusiasm and provide great client service as part of the company's account management team.
Day-to-Day Responsibilities
• Take ownership of all client service issues, identifying the root cause and offering a suitable resolution to any concerns raised.
• Ensure all client queries, service issues and requests to cancel are thoroughly investigated and resolved in line with SLA through discussion with the client and appropriate internal stakeholders whilst focusing on client resolution and retention.
• Identify and pro-actively contact “at risk” clients to promote the benefits of our products and service and encourage implementation and usage.
• Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice.
• Liaise with clients via written correspondence, telephone, and video calls.
What you Bring to the Team
• Demonstrative customer service skills with a particular focus on rapport building and relationship management.
• Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.
• Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
• Ability to build and cultivate good working relationships with internal departments across various jurisdictions.
• Working knowledge of Microsoft Office Suite.
• Experience working in a fast-paced, target driven environment would be highly advantageous
Send your CV to annemarie@edenrecruitment.ie
.
About Eden Recruitment
Founded in 1999, Eden Recruitment has been a continual shining star in the Irish recruitment landscape. We believe in the power of relationships and have partnered with the brightest and best Irish and multinational companies, helping them find the brightest and best talent for their organizations. Headquartered in Dublin and wholly Irish owned and managed, we _______.