Customer Success Manager required for a growing Life Sciences company based in Limerick. My client is looking for an enthusiastic Customer Success Manager (CSM) to drive a high level of customer satisfaction, successful product usage, customer retention, and growth—along with building successful relationships and turning customers into product champions.

In this role, the CSM will:

• Bring a consultative mindset to all customer interactions, facilitating customer requirements and providing high value solutions which ultimately drive a higher adoption rate of company Software.
• Develop and execute a Customer Success strategy with their assigned customer accounts.
• Collate information and present company-wide 360° view of customers’ key performance metrics and health scores.
• Along with the Account Executive, drive overall customer engagement and lead customer Business Reviews on a periodic basis.

As the primary technical point of contact for the customer, the CSM will:

• Build relationships with assigned customers, interacting with them directly for all technical requests, and continually exceed their expectations with a positive, customer-centric attitude.
• Be accountable for providing technical information to the customer.
• Become an expert in, and educate customers on, the use and benefits of our product.
• Actively demonstrate the product, roadmap, and future features successfully to the customer.
• Develop tools, processes, and best practices to ensure customers are realizing the greatest possible value from the company.
• Manage and effectively deliver routine services and products to the customer, and resolve any critical situations as they arise.

Minimum qualifications

• Bachelor's degree in a technical discipline with 10 + years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management.
• Quality and/or Validation Business Process knowledge within life science domain.
• Capable of building customer trust quickly and confidently from enterprise to small sized customers—and developing the appropriate support teams internally to company.
• Strong presentation, meeting facilitation, and written communication skills.
• Confident, high energy, self-motivated, and a true team player.
• Experience working with senior and executive level customer contacts.
• Demonstrated ability and desire to work and excel in a fast-paced environment.
• Excellent multitasking and project management skills.

Great benefits and great working environment. If this sounds like the role for you send your CV to annemarie@edenrecruitment.ie