IT Helpdesk

Eden - Job Details

IT Helpdesk






January 01, 2023


Job ID: 20535

IT Helpdesk required for a client based in Limerick, this is an urgent request so if you are immediately available, get in touch!


The Position

  • Provide customer service and technical support to multi-National site.
  • Providing first line comprehensive, quality service to end-users and staff with a focus on keys systems and priority issues
  • Communicating resolutions effectively with end users and updating helpdesk system details as appropriate
  • Installing and configuring desktop software operating systems and applications
  • Installing printers
  • Deploying PC/Laptop images
  • Attend daily IT meeting
  • Participate in deployment of project, technologies and systems
  • Assist with keeping a complete inventory of hardware and software


The Requirements

  • Technical knowledge of Active directory, Windows Server environment, network and firewall components are required
  • +3 years’ experience in a busy Helpdesk environment
  • Experience of Office 365 would be desirable
  • IT Qualification (3rd level/Microsoft/Networking)
  • Driving License
  • Good communication and Documentation skills
  • Strong interpersonal skills and ability to work independently or with cross functional teams
  • Ability to multitask and ensure flawless execution and delivery
  • Excellent analytical and problem-solving skills
  • The ability to quickly learn new skills through a hands-on training approach is required
  • Demonstrate an outstanding work ethic and sense of urgency to resolve issues quickly and efficiently
  • Self-motivating with an ability to take initiative and work without direct supervision
  • English primary language


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About Eden Recruitment

Founded in 1999, Eden Recruitment has been a continual shining star in the Irish recruitment landscape. We believe in the power of relationships and have partnered with the brightest and best Irish and multinational companies, helping them find the brightest and best talent for their organizations. Headquartered in Dublin and wholly Irish owned and managed, we _______.

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