Manager, Transaction Management

You will have experience within Asset services / Fund services in transaction management / global custody. 

The Role:

• Act as first escalation point / main point of contact for Client Representatives.
• Ensure the team responds promptly and accurately to client queries.
• Ensure all queries are logged as received.
• Act as an escalation point for client queries that arise, monitoring through to completion.
• Ensure that all client-received information is documented, archived and update on regular basis (Prospectus, fees agreements etc.).
• Identify process improvement opportunities and execute on their implementation to enhance service.
• Develop and maintain professional and productive working relationships with all business partners; working alongside them to ensure a successful resolution of client issues.
• Participate in and contribute to Client team meeting.
• Anticipate issues and proactively work to address concerns before they escalate.
• Advise line managers of all significant issues, suggest resolution where possible and escalate as appropriate.
• Ensure adherence to Compliance Policy.
• Assist Regulatory activities.  
• Actively participate in department management team meetings.
• Actively participate in any other relevant client change programs and projects as required.
• Support the broader Client Operations team in meeting key objectives as required.
• Identify opportunities for increasing efficiency and productivity and share with line

The candidate:

• 3^rd level education with an accounting/finance or business concentration or equivalent experience.
• Extensive experience in Transaction Management, Global Custody or fund services industry in an operations environment.
• Proven track record of dealing with clients, management, colleagues and staff.
• Good business acumen.
• Risk management focus.