MSO Inputting Team

Eden - Job Details

MSO Inputting Team

Dublin, Dublin

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Permanent

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$

May 05, 2022

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Job ID: 20183

Member Services Officer – Inputting Team

The main function of the Member Services Officer is to provide the members of the Credit Union with a service in line with expectations of the company.

The Role:

This Inputting team looks after the processing of member data processing of member payments received from employer deductions, direct debit, current account etc.

The contracted hours for this post are 35 hours per week, Monday to Friday:9:00 am to 5:00 pm.

Duties:

  • Provide the members of the Credit Union with a courteous, pleasant and professional service. This can be via the phone, face to face interaction, through our website / email or by providing back-office support.
  • Processing/management of payrolls to include inputting of payrolls, balancing of Payroll and Back up log. Engaging with salary departments. Processing all work in a timely manner as per the policies and procedures set out.
  • Processing and management of members data to include Direct debit management, Standing orders, incoming/outgoing eft files (ACREREP), ensuring these are completed promptly and efficiently.  
  • Set up and monitoring of budget accounts and budget direct debits, process payments and engage with members to manage same.
  • Manage the applications, card ordering and file processing for PAYAC current accounts. Engage with PAYAC in relation to fraud/member issues.
  • Assisting members with their account management via the phone, via email or the web or via face to face interaction, assisting members with Credit Control queries and assisting members with any of the range of services offered.

Ideal Traits:

  • A motivated individual
  • Excellent communication and interpersonal skills
  • Ability to work under own initiative with minimal direction
  • Ability and confidence to communicate effectively, both orally and in writing.
  • Ability to work to deadlines and targets, can prioritize tasks under pressure
  • Willingness to take on new tasks and projects.
  • Excellent IT Skills
  • Excellent administration skills and attention to detail
  • 1 to 2 years’ experience in a similar role would be an advantage
  • Knowledge of SCION an advantage (not necessity)

 

Benefits:

  • Pension contribution.
  • Educational Leave & Financial support to gain qualifications.
  • 24 Annual Leave days.

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About Eden Recruitment

Founded in 1999, Eden Recruitment has been a continual shining star in the Irish recruitment landscape. We believe in the power of relationships and have partnered with the brightest and best Irish and multinational companies, helping them find the brightest and best talent for their organizations. Headquartered in Dublin and wholly Irish owned and managed, we _______.

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