Mutual Funds Team Leader

  • €32000 - €35000
  • Full Time
  • Dublin

Title: Mutual FUnds Team Leader


  • Compliance to SLAs (Productivity / Quality / Governance)
  • The successful candidate will have experience managing client expectations as well as their own staff
  • You should be adaptable to client demands and market changes
  • Be a quick thinker in offering solutions to requirements on the client side
  • Be an out of the box thinker and track potential issues and remove them before the client flags or has concerns
  • Offer insight to team production, hiring and attrition
  • Timely collection of data from analysts to prepare daily internal/external reports
  • Timely preparation and submission of daily internal/external reports
  • Resolution of escalations in the system and end-to-end responsibility for the execution  
  • Day-to-day monitoring of task assignments and work allocations
  • Monitoring of pending tasks in the system and their timely clearance
  • Maintenance of Production level, Qualitative standards and timely execution of tasks by analysts

Responsibilities to the team:

  • Offer best practice sharing in order to maximize the value of the work the team is doing
  • Be available for 1-2-1s with staff
  • Be aware of conflicts within the team and offer conflict resolution
  • Remove any impediments that may be blocking the team from delivering high value work
  • Be transparent with team progress and client satisfaction
  • Offer career paths based on analyst skill set and utilize analyst potential

Skills & experience required:   

  • Intermediate to advanced excel skills required
  • Experience tracking, building and maintaining reports
  • Interest in people management and proven track record of maintaining team deliverables
  • 2 years exp in client relationship management
  • Experience in hiring team members and building teams
  • Be competent in coaching through disciplinary processes. 

For more information contact Patrick on 01 474 4511

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Martin Byrne