Title: New Business Administrator

Responsibilities:

To carry out the principal new business functions across all products – input, requesting missing information, pipeline management, post – assigned to you as per the business needs. You will need to be able to react positively to ever-changing business demands
To ensure accuracy in all written correspondence to clients and brokers and to ensure systems are accurate
Providing excellent customer service in contacting brokers and broker consultants to solve problems swiftly and to avoid unnecessary delays
On an ongoing basis to familiarise yourself and keep updated on all technical aspects of the job, e.g. products, procedures, compliance and legal issues
To attend and participate in all training sessions organised on your behalf.
Once gained sufficient experience, you may be required to help in the training of newer team members.
Identify, put forward and discuss any ideas that may lead to the improvement of New Business processes and procedures
To build positive and professional working relationships with other teams closely linked to the New Business Department – Customer Services, Underwriting and Policy Alterations
Complaint handling within guidelines and service standards

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