Technical Support Specialist

Eden - Job Details

Technical Support Specialist

Dublin, Ireland

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Fixed Term Contract

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$47195

May 05, 2022

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Job ID: 20151

Support Specialist


We have a need for support specialists to help us staff a service desk that helps partners and multiple internal support teams provide support services across the company. These specialists will help provide first touch resolution and route requests to the appropriate support teams for further help.

Responsibilities

  • Answer questions in an internal community support forum
  • May require IT troubleshooting frameworks
  • Triage the requests and solve the problem or route them to the appropriate teams directly for assistance
  • Communicating with Googlers about their respective tickets
  • Creating, updating, and closing out tickets with appropriate work history and tagging for valuable metrics and data for case history
  • Identifying support trends so that we can automate common issues

Qualifications and Skills

  • General IT troubleshooting skills and the ability to identify the problem and solve it or escalate to the correct teams
  • Customer service experience working over email, tickets, chats, or video conferencing
  • Strong verbal and written communication skills
Preferred Qualifications

  • 1 -3 years of experience in a large corporate IT environment
  • Familiarity with Google Workspace (formerly GSuite)
  • Front line customer service experience
  • Chrome OS, MacOS, Windows, Linux troubleshooting experience



*Please note, this is an initially 11 months contract*
*Great benefits and competitive salary*

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About Eden Recruitment

Founded in 1999, Eden Recruitment has been a continual shining star in the Irish recruitment landscape. We believe in the power of relationships and have partnered with the brightest and best Irish and multinational companies, helping them find the brightest and best talent for their organizations. Headquartered in Dublin and wholly Irish owned and managed, we _______.

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