Application Support Technician

We are currently looking for a standout Application Support Technician who embodies all our clients values: This role has the option to be fully remote or if located in Dublin, there is also the option for a hybrid working capacity in Blanchardstown.

Duties & Responsibilities:

Interact with customers via telephone, e-mail and the web, providing technical support and problem- solving abilities
Identify, evaluate and priorities customers problems whilst formulating plans of resolution
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
Provide in depth root cause analysis to the helpdesk manager for all issues resolved
Assist in evaluating new services, processes and technologies introduced at the helpdesk
Escalate unresolved issues to implementation team programmers or the helpdesk manager as necessary
Work with staff to promote, develop and maintain strong customer service values
Additional projects as required such as preparing system and user documentation testing Skills Required:

Working Knowledge of .Net development in C# & SQL - this is essential, as a technical test will be given at interview stage
Previous Helpdesk Support Experience 5+ years' experience
Level 2/3 Support Experience
Fluent English both verbal & written
Excellent Communication, Literacy and Interpersonal Skills
Knowledge of Food Processing Industries would be advantageous but not necessary

Benefits