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Application Support Technician

Dublin Negotiable

We are currently looking for a standout Application Support Technician who embodies all our clients values: This role has the option to be fully remote or if located in Dublin, there is also the option for a hybrid working capacity in Blanchardstown.

Duties & Responsibilities:

  • Interact with customers via telephone, e-mail and the web, providing technical support and problem- solving abilities
  • Identify, evaluate and priorities customers problems whilst formulating plans of resolution
  • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
  • Provide in depth root cause analysis to the helpdesk manager for all issues resolved
  • Assist in evaluating new services, processes and technologies introduced at the helpdesk
  • Escalate unresolved issues to implementation team programmers or the helpdesk manager as necessary
  • Work with staff to promote, develop and maintain strong customer service values
  • Additional projects as required such as preparing system and user documentation testing Skills Required:
  • Working Knowledge of .Net development in C# & SQL - this is essential, as a technical test will be given at interview stage
  • Previous Helpdesk Support Experience 5+ years' experience
  • Level 2/3 Support Experience
  • Fluent English both verbal & written
  • Excellent Communication, Literacy and Interpersonal Skills
  • Knowledge of Food Processing Industries would be advantageous but not necessary

Benefits

  • Excellent benefits
Use of our tools including:
  • Visual Studio
  • ReSharper
  • Redgate SQL Tools
  • DevExpress
  • Postman
  • Azure

If you wish to apply please APPLY NOW or contact us at andrew@edenrecruitment.ie

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